Petro Industech Pvt. Ltd. Refund and Cancellation Policy
- Introduction
Petro Industech Pvt. Ltd. is committed to ensuring customer satisfaction with every purchase made through our e-commerce platform. This Refund and Cancellation Policy outlines the terms and conditions under which customers can request refunds or cancellations of their orders.
- Cancellation Policy
2.1 Order Cancellation by Customer
- Customers may cancel their orders before the product has been shipped.
- To cancel an order, customers must contact our customer service team via email or phone, providing their order details and reason for cancellation.
- Once the cancellation request is approved, the order will be cancelled, and the customer will receive a confirmation email.
2.2 Order Cancellation by Petro Industech Pvt. Ltd.
- Petro Industech Pvt. Ltd. reserves the right to cancel any order due to unforeseen circumstances such as stock unavailability, pricing errors, or issues related to payment processing.
- In such cases, customers will be notified via email, and a full refund will be processed promptly.
- Refund Policy
3.1 Eligibility for Refunds
- Refunds are applicable only under the following conditions:
- The product received is damaged or defective.
- The product received is significantly different from the description on the website.
- The product is not delivered within the promised delivery time.
3.2 Process for Refund Requests
- To request a refund, customers must contact our customer service team within 7 days of receiving the product, providing details of the issue along with relevant evidence (e.g., photos of the damaged product).
- Upon receipt of the refund request, our team will investigate the issue and respond within 3-5 business days.
3.3 Refund Approval and Processing
- If the refund request is approved, customers will receive a confirmation email, and the refund will be processed within 7-10 business days.
- Refunds will be issued using the same method of payment used for the original purchase. In cases where this is not possible, an alternative method will be arranged in consultation with the customer.
- Return Policy
4.1 Return Eligibility
- Products must be returned in their original condition, with all tags, packaging, and accessories included.
- Returns must be initiated within 7 days of receiving the product.
4.2 Return Process
- Customers should contact our customer service team to initiate a return, providing their order details and reason for the return.
- Upon approval, customers will receive instructions on how to return the product.
- Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
4.3 Return Confirmation and Refund
- Once the returned product is received and inspected, customers will receive a confirmation email.
- If the return is approved, the refund will be processed within 7-10 business days.
- Non-Refundable Items
The following items are non-refundable:
- Customized or personalized products.
- Products marked as final sale or non-returnable on the product page.
- Digital products and downloadable software.
- Contact Information
For any questions or concerns regarding our Refund and Cancellation Policy, customers can contact our customer service team at:
- Email: info@petroindustech.com
- Policy Updates
Petro Industech Pvt. Ltd. reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on our website, and customers are encouraged to review this policy periodically.
By making a purchase on our e-commerce site, customers agree to this Refund and Cancellation Policy.
