Refund and Cancellation
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1. Introduction
At Petro Industech Pvt. Ltd., customer satisfaction is our top priority. Our Refund and Cancellation Policy is designed to provide clear guidelines for order cancellations, refunds, and returns, ensuring a seamless shopping experience on our e-commerce platform.
2. Cancellation Policy
2.1 Order Cancellation by Customer
- Customers may cancel their order before it is shipped.
- To request a cancellation, customers must contact our support team via email or phone, providing the order details and reason for cancellation.
- Once the cancellation is approved, a confirmation email will be sent, and the order will be canceled.
2.2 Order Cancellation by Petro Industech Pvt. Ltd.
- We reserve the right to cancel any order due to unforeseen issues such as stock unavailability, pricing errors, or payment processing problems.
- In such cases, customers will be informed via email, and a full refund will be processed promptly
3. Refund Policy
3.1 Eligibility for Refunds
Customers may be eligible for a refund under the following conditions:
- The product received is damaged or defective.
- The product is significantly different from the description on our website.
- The product is not delivered within the promised timeframe.
3.2 Process for Refund Requests
- Customers must contact our support team within 7 days of receiving the product and provide relevant details, including images of damaged products (if applicable).
- Our team will review the request and respond within 3-5 business days.
3.3 Refund Approval and Processing
- Once a refund request is approved, customers will receive a confirmation email.
- Refunds will be processed within 7-10 business days via the original payment method. If this is not possible, an alternative refund method will be arranged.
4. Return Policy
4.1 Return Eligibility
- Products must be returned in their original condition with all tags, packaging, and accessories included.
- Return requests must be initiated within 7 days of receiving the product.
4.2 Return Process
- Customers must contact our support team to initiate a return request, providing the order details and reason for the return.
- Upon approval, customers will receive return instructions.
- Return shipping costs are the customer’s responsibility unless the return is due to an error on our part.
4.3 Return Confirmation and Refund
- Once the returned product is received and inspected, customers will receive a confirmation email.
- Approved refunds will be processed within 7-10 business days
5. Non-Refundable Items
The following items are non-refundable:
- Customized or personalized products.
- Items marked as Final Sale or Non-Returnable on the product page.
- Digital products and downloadable software.
6. Contact Information
For any inquiries related to our Refund and Cancellation Policy, customers can contact our support team:
📧 Email: contact@petroindustech.com
📧 Email: contact@petroindustech.com
7. Policy Updates
Petro Industech Pvt. Ltd. reserves the right to modify this policy at any time without prior notice. Updates will be posted on our website, and customers are encouraged to review this policy periodically.